Returns & Exchanges

At TaylorMadeHolds, we want you to be completely satisfied with your climbing gear. If your purchase doesn't meet your expectations, you can return or exchange unused items within 30 days of delivery.

1

Initiate Your Request

Contact our support team with your order number and the specific items you wish to return to receive a Return Authorization number.

2

Pack Securely

Place the unused items in their original packaging, ensuring all hardware and documentation are included to prevent damage during transit.

3

Ship the Package

Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location.

4

Receive Refund

Once our warehouse inspects the returned holds, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing